e-Commerce and e-Business…

e-Commerce ( customers can place and pay for orders via the business Web site )

Businesses at this stage are not only using their Web site as a dynamic brochure but they also allow customers to make procurements from the Web site, and may even be providing service and support online as well. This would usually involve some form of secure transaction using one of the technologies discussed. This allows the business to trade 24 hours a day, every day of the year, thereby potentially increasing sales opportunities, reducing the cost of sales and service, and achieving improved customer satisfaction.

e-Business (complete integration of internet technology into the economic infrastructure of the business )

Businesses at this stage have embraced internet technology through many parts of their business. Internet and external processes are managed through intranets and extranets; sales, service and promotion are all based around the Web. Among the potential advantages, the business achieves faster communication streamlined and more efficient processes, and improved productivity.